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“Three years before news stories of lost data were commonplace, we committed to whole disk encryption on all our laptops and field office computers. The decision is paying for itself many times over with saved notification costs, brand reputation, and by living up to our customer promise of protecting their identity and confidential information.”

—Pat Lefemine, Chief Information Security Officer, Lincoln Financial Group.

GuardianEdge Support

GuardianEdge offers two tiers of annual maintenance and support (AMS) as well as professional services to ensure that our customers successfully implement and use GuardianEdge products. GuardianEdge support programs, as well as partner-provided professional services are also available through our network of trusted channel partners. Locate a GuardianEdge trusted channel partner near you.

Annual Maintenance and Support (AMS) must be purchased at the time of software purchase. AMS has a term of one (1) year and is annually renewable.

Customers with an active AMS contract may contact support directly to log a technical support case online, or call 1-866-274-9083 (Standard AMS) and 1-800-328-6814 (Premium AMS).




Annual Maintenance and Support Offerings


Premium Maintenance and Support

30% of software license fee, renewable annually. Includes:

Standard Maintenance and Support

20% of software license fee, renewable annually Includes:


The following are included in GuardianEdge Annual Maintenance and Support:

Customer Support Portal (CSP)

The Customer Support Portal (CSP) is a secure Internet portal designed to facilitate, track and resolve technical support incidents. Each organization is given access to the CSP based on their elected ASM program. Additional staff access may be purchased for a one-time fee of $250 per person.

The portal allows you to:

  • Search knowledgebase for technical solutions
  • Directly log support cases
  • Check status of open support cases
  • Update information on open support cases

Log a technical support case directly from our website

Toll-free Telephone Support

The GuardianEdge support team is standing by to help you with any technical concerns that you might have. Calling our toll-free technical support line you can access technical support either 24x7 or 6am – 6pm, Monday – Friday (your local time), depending on the program level you choose.

1-866-274-9083 (Standard AMS)
1-800-328-6814 (Premium AMS)

Online Technical Support Chat

Available 24x7, the GuardianEdge Online Technical Support Chat is a great way to get a question or issue resolved quickly. Our experienced team of technical representatives is ready to answer your questions in real time, with knowledgeable answers.



Available Deployment Tools

  • Implementation Checklist
  • Template Project Plan
  • Best Practices Documents
  • Product Demonstration Presentation (on-demand via Internet)

Additional Service Options

In addition to the implementation and deployment services offered by our well-trained and experienced network of channel partners, the GuardianEdge Professional Services Group offers a variety of consulting and training services to ensure customer success. Each engagement is tailored specifically to the customers’ needs. Available services include: